Refund Policy

We want you to be happy paying for GetLocalised. This policy covers subscriptions and credit packs bought from GetLocalised. Payments are processed by our merchant of record (Dodo Payments or Creem), and approved refunds go back to your original payment method through them.

Cancelling a subscription

You can cancel any time from Billing → Invoices, card and cancelling. Your plan stays active until the end of the period you've paid for, then moves to Free. Cancelling doesn't delete your workspaces or content.

Refunds on subscriptions

• First payment on a plan: if GetLocalised isn't right for you, ask within 14 days of your first payment on that plan for a full refund.
• Renewals: monthly renewals aren't refunded; cancel before the renewal date to avoid the next charge. Annual renewals can be refunded in full if you ask within 14 days of the renewal and haven't used the plan since.
• Upgrades: when you move to a higher plan, the change is prorated automatically; there's nothing to refund.
• Downgrades: a move to a smaller plan, or from yearly to monthly billing, takes effect at your next renewal. You keep the plan you paid for until then, and nothing is prorated or refunded early.

When a subscription payment is refunded, the credits that came with it are removed from your balance.

Credit packs

Unused credit packs can be refunded within 14 days of purchase. Once any credits from a pack have been used, that pack isn't refundable. Credits spent on an action that fails are returned to your balance automatically; you don't need to ask.

When we'll always refund

If you were charged twice, charged after cancelling, or couldn't use a paid feature because of a fault on our side, we'll refund the affected amount.

Where the law gives you more

If your local consumer law gives you rights beyond this policy (for example a statutory cooling-off period), those rights apply.

How to ask

Email [email protected] from your account's email address with the invoice or order number. We reply within 5 business days, and approved refunds usually reach you within 5 to 10 business days, depending on your bank.